THIS DOCUMENT is a GUIDELINE (“Warranty Guıdelınes”) about the MANUFACTURER’s WARRANTY CRITERIA of Canon central and north afrıca, a dıvısıon of canon mıddle east fz-llc (“CCNA”). NOTE: THIS IS NOT A WARRANTY CARD.
Applicable with Effect From: 01 August 2025
A. SCOPE
The following guidelines are for Canon B2B Products (“Products”) and only applicable for merchandise purchased from CCNA Authorized Partners & limited to the specific CCNA Country & Region designated for the Partner.
B. PRODUCTS COVERAGE
CCNA will support through their Authorized Warranty Center or Authorized Service Provider to cover for faults or related issues in products limited to Manufacturing Defects only and as per the below criteria:
i. WORKSPACE CATEGORY CCNA will cover manufacturing defects on machine only within 12 months from the date of first installation OR within the 12 Months x AMPV as stated by Canon (Whichever comes first) for the ISensysX, imageRUNNER, imageRUNNER Advance, imageFORCE, imageFORMULA products range.
ii. B2B Pro (Production Print- ImagePRESS Series & VarioPRINT Series) & TDS (plotWAVE & colorWAVE) Category: CCNA will cover claims to support any failures or defects encountered at the time of installation only. The warranty support is only for Dead on Arrival (DOA) cases only.
iii. LFP PRODUCTS CATEGORY: CCNA will cover manufacturing defects on large format printers & large format scanners including print head for up to 12 months from the date of first installation OR upto 4 litres (4000ml) of Jetted Ink (whichever comes first) for the imagePROGRAF products range.
iv. COLORADO: CCNA will cover manufacturing defects on machine & print head for upto 24 months from the date of first installation OR within the Counter reading upto 20,000 Square Meter OR upto 12 litres of Jetted Ink (whichever comes first)
End User Customer must keep active the connection to On Remote Service from the time of installation of the Colorado printer. Should the On Remote Service connection not to be active, Canon reserves the right to either withdraw this Standard warranty or to charge for the extra costs that the absence of the connection will generate.
v. ARIZONA: CCNA will cover manufacturing defects on machine only within 24 months from the date of first installation. (Arizona Print head is not covered under warranty)
End User Customer must keep active the connection to On Remote Service from the time of installation of the Arizona printer. Should the On Remote Service connection not to be active, Canon reserves the right to either withdraw this Standard warranty or to charge for the extra costs that the absence of the connection will generate.
vi. Copy of Invoice (Proof of Purchase) & Copy of Customer installation report (Proof of Installation & Date of Installation) is MANDATORY for Warranty Coverage validation & approvals.
vii. Installation and service of the Product must be done at all times by a CCNA trained and certified Service Engineer.
All new installations should be REGISTERED Online with CANON for the Manufacturer Warranty. Warranty Registration should be done at https://canon-cna-3yw.sales-promotions.com/?country_promotion=50 - to put actual Registration Form link CCNA
viii. CCNA Authorized Warranty Center or Authorized Service Provider will NOT bear any charges towards delivery of Spare Parts to the end user, or to & fro of the equipment to any Warranty center or any labour costs incurred by the End User or Partner.
C. LIMITATIONS/ Exclusions
Canon will not cover any of the following if:
i. The Equipment Serial No is NOT REGISTERED at the time of installation and not found in the CCNA Warehouse Sale register OR the equipment is purchased from a NON-Authorized Partner (DISTRIBUTOR/DEALER/PARTNER) of CCNA.
ii. There is evidence of Non-Genuine or Compatible Consumables (such as Ink, Toner, Drum etc.) & (or) non-Genuine spare parts, & non supported software etc. being used in the Canon machine.
iii. There is evidence that the fault & damage is caused due to erratic external power source (Electricity), such as unstable electrical power supply, power spikes & surge, or improper earthing at the site etc.
iv. Any defect or damage to the equipment including chassis or structure arising during transport or due to improper handling /transportation.
v. Damage caused to do to improper site conditions & non-ambient operating environment such as high/low temperature, high/low humidity, improper ventilation as mentioned in the product data sheets.
vi. Damage due to a faulty installation of the product by non-Certified technicians or due to faulty network connection or faulty earthing etc. at the installation site.
vii. Damage caused due to connecting the product to equipment not approved for connection by Canon. Defects caused due to repairs, modifications, addition of unapproved foreign objects or any form of cleaning etc. by any non-authorized/non-CCNA trained & Non-CCNA Certified Service technicians or carried out at any facility not authorized by CCNA or without any explicit approval from the CCNA Service team.
viii. Damage caused due to rats, rodents or any other pests’ infestation.
ix. Damage caused due to improper use, handling or mis-operation of the Product and not as referred to in the Users' or Operators' manuals and/or relevant user documents including without limitation, incorrect storage, dropping, excessive shocks, traces of fire, corrosions, moisture, water, dirt, sand or rats, rodent infested damage are detected.
x. Damage or problem arising due to the equipment has continuously exceeded the published rated average monthly print volume.
xi. Damage due to accidents or disasters or any cause beyond Canon’s control, including but not limited to floods, earthquake, lightning, water, fire, riots, war or any public disturbances. Cost of Installation of the Product.
xii. Periodic check-ups and (/or) preventive maintenance such as cleaning, replacement of consumables, adjustment of the product and its components (regular maintenance).
xiii. Installation of the software in relation to the user's network conditions.
xiv. Repair or replacement of any parts due to normal usage, wear and tear.
xv. Software included in the delivery package or additionally installed.
xvi. Any Consumables or supplies or drums, fixing assemblies etc. which have Specific Yields or a defined Lifetime.
xvii. Any accessories, except for accessories included in the product package.
xviii. Damage resulting from the fact that the product is not conforming to country specific standards or specifications meant for a country other than the country of purchase or country intended to for sale.
xix. Incompatibility of the Product with third-party hardware and software and possible damage associated with such incompatibility.
xx. Compensation for lost profits, expenses incurred in connection with the need for temporary replacement of the Product, loss of data and/or any other direct or indirect damages related to any defects in the Product.
xxi. Replacement of any machine under the coverage definition.
D. IMPORTANT NOTES
i. Copy of Invoice (Proof of Purchase) & Copy of Customer installation report (Proof of Installation & Date of Installation) is MANDATORY for Claim validation & approvals.
ii. Equipment service reports (such as RPT File/ Print INF file etc.) & physical/visible evidence are required for validating warranty claims.
iii. Validation & approval for the Claim will be faster for Equipment connected with Canon E-Maintenance or E-Service.
iv. Warranty for spare parts replaced by a Canon Authorized Service provider during the warranty period will automatically expire along with the expiry of 1 year of the first installation of the equipment.
v. Product Registration: Its Mandatory for the partner or end user customer to register the new installed equipment within 1 month of installation for claiming warranty. Warranty Registration should be done at https://canon-cna-3yw.sales-promotions.com/?country_promotion=50 to put actual Registration Form link CCNA
vi. The Manufacturer warranty is subject to the machine being maintained as per the standard operating environment as mentioned in the product data sheet and serviced at all times by a CCNA trained & certified service engineer.
vii. Dead on Arrival (DOA) When the new machine fails to function during the first installation, the Partner or End User needs to escalate to their nearest CCNA Authorized Warranty Center or Authorized Service Provider for diagnostics & problem resolution. There is NO machine replacement. DOA does not include consumables and spare parts purchased individually. DOA is covered for all B2B products.
viii. LFP Print Head (PH) Canon Print Heads for Canon imagePROGRAF products that come along with the Large Format printer or separately purchased are covered for up to 12 months from the date of first installation OR upto 4 litres (4000ml) of Jetted Ink (whichever comes first). In case of failure, The End User Customer or Partner can claim a replacement for the defective print head through the nearest CCNA Authorized Warranty Centre. Proof of Purchase & “Print INF” file are mandatory to validate & approve for all Print head warranty claims.
ix. All previous service/warranty policies issued or announced for Canon B2B products are not applicable anymore.
x. CCNA will be within its right to withdraw or revise this Warranty Guidelines at any time. The Warranty Guidelines are applicable with CCNA management discretion.